At Studio Graphtick, we take pride in delivering high-quality creative solutions tailored to each client’s unique needs. Our refund approach is outlined to be fair, straightforward, and adjusted with industry guidelines. By acquiring our services or items, you concur to the terms sketched out below.
Overview of Refund Eligibility
Because we offer custom inventive services and digital products, our refund policy recognizes between service-based work and downloadable things. We point to keep up a tall standard of client fulfillment whereas securing the judgment of our team’s time, creativity, and effort.
Service-Based Work (Design, Branding, Web Development)
Refunds for services are based on the progress made on your extend. Our workflow ordinarily includes stages such as inquire about, concept development, corrections, and last delivery.
✅ Full Refund Scenarios
You are qualified for a full discount if:
- You cancel within 24 hours of payment and no work has begun.
- We fail to begin the venture inside 7 commerce days of the concurred timeline (barring delays caused by the client).
🔁 Partial Refund Scenarios
You may be qualified for a fractional discount if:
- Only the starting concept or to begin with draft has been shared.
- Project is canceled by shared understanding before coming to last delivery.
Partial discounts will be issued based on the arrange of work completed, with a least 30% benefit charge deducted to cover time invested.
❌ No Refund Scenarios
No refunds will be issued if:
- The extend has been completed and last records delivered.
- The client is lethargic or delays input for over 14 days.
- The client changes the scope halfway and chooses to cancel.
- Dissatisfaction is based on subjective supposition after plan bearings were commonly concurred upon.
Digital Item Deals (Mockups, Formats, Presets)
Due to the nature of downloadable items, all advanced deals are last. We do not accept returns or trades for:
- Brand kits
- Canva templates
- UI units or mockups
- Presets or plugins
Exceptions:
If the record is debased or falls flat to download legitimately, please contact us within 7 days of buy. We will resend the item or offer store credit.
Revision Policy vs Refunds
Every custom plan extend includes 2–3 rounds of free modifications. Modifications are the favored strategy for settling dissatisfaction, and we energize clear communication all through the process.
Refunds are not a substitute for modifications and will not be issued if:
- The client falls flat to ask corrections inside the given timeline.
- The client employments the work but afterward claims dissatisfaction.
Time Outline to Ask a Refund
Refund demands must be submitted inside 10 business days from the date of to begin with conveyance. Requests received after this period will not be considered.
How to Request a Refund
To start a discount ask, please contact us via mail with the following:
- Full title and e-mail utilized for purchase
- Order number or invoice
- Reason for the discount request
- Supporting screenshots or clarification (if applicable)
📧 Mail: sales@graphtick.com
Our group will survey your ask and react inside 3–5 business days.
Chargebacks & Disputes
If a chargeback is recorded without reaching us to begin with, the client relinquishes all rights to:
- Project files
- Licensing rights
- Future collaboration
We unequivocally exhort reaching us some time recently opening a installment debate. Most issues can be settled professionally.
Our Commitment to You
Your fulfillment things to us. We are committed to:
- Transparent communication all through each project
- Respecting your timeline and inventive vision
- Offering proficient back indeed after extend delivery
If you’re despondent at any point, please let us know. We’re here to help, and we esteem long-term client connections.
Contact Details
Have questions or need support?
Studio Graphtick
📧 Email: sales@graphtick.com
🌐 Website: https://studio.graphtick.com