FAQs.
1- Why Choose G-Studio?
We have completed our 9 years of Excellence in which more than 10 thousand jobs successfully done by Graphtick and now we have 1500+ returning customers. We work at very flexible prices. We invest wholeheartedly in observing our Standard yet Organic Operational Procedures to keep up center ability, consistency, advancement, and customer fulfillment by adjusting targets to a shared methodology in order to deliver a Collaboration impact.
2- How long till I receive my digital product?
That largely depends on what you ordered. Template orders are guaranteed to be delivered within 48 hours of purchase. Product design orders are guaranteed for delivery within 4-8 working days of purchase (Unless specified otherwise).
3- Are any of my purchases refundable?
Once an order has been placed and the necessary files have been delivered we can no longer issue a refund under any circumstances. The reason for this is that we cannot guarantee the files will not be used after they are delivered and a refund has been issued.
4- What do I receive when I order a template from G-Studio?
After you complete the payment via our secure form you will receive your products as a digital attachment via email/or direct download within 24 hours. The source files in the download package can vary based on the type of product you have purchased.
If you need unzipping software to open the .zip archive, Windows users may visit www.winzip.com, Mac users may visit www.stuffit.com.
Limitations
Neither G Studio nor its suppliers shall be liable in any way for any damages (including, without limitation, damages for loss of data or profits or disruption of business) inability to use the materials on the G Studio website even if G Studio or an authorized representative of G Studio has been informed orally or in writing of the possibility of such damage. Because some countries do not allow limits on implied warranties or limitations on liability for consequential or incidental damages, those limits may not apply.
5- In what formats are your templates available?
Product templates are typically sent as an Adobe illustrator, Corel Draw files, however we can submit the files in any Adobe Creative Suite format as specified.
6- What am I allowed and not allowed to do with the templates?
You may:
Use the templates to create your own product line for development. You may put your company’s branding and showcase the finished product as your own. You may use the templates as a visualization tool to facilitate more effective interaction with your manufacturer. You may also alter or edit the existing templates to create your own styles and cuts.
You may not:
Resell or redistribute templates (like we do).
Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
7- I ordered a template but haven’t received the download information.
In this case please contact our Customer Service Department via the “Contact” tab in the footer or email us at studio@graphtick.com.
8- Does G-Studio offer any other custom design, printing, IT services besides the ones mentioned on the website?
Yes! G-Studio offers a wide range of creative services not mentioned on our website, The pricing for these services is determined on a project to project basis. If you are interested in working with us on a custom creative project, please do not hesitate to put in a service request with a detailed briefing of your project.
Our complete services are listed below.
Graphic Design
Fashion Design
Clothes Manufacturing
Brand Development
Product Photography
Videography & Animations
SEO
Digital Marketing
Website Development
Mobile App Development
Branding
other IT Services
9- Can G-Studio help me manufacture my product line?
Yes, of course! We offer manufacturing services to all our apparel product design customers. We work closely with some of the most reputable apparel & accessories manufacturers, including the ones that manufacture for Nike, Next, Zara, Gym Shark, Lululemon, Puma, Hollister etc…. If you have any questions, just contact us and we’ll be more than happy to assist you.
10- Where can I buy all the awesome clothes featured on your Instagram page?
Yes, You can purchase the product design which we have a showcase on Instagram and other social media platforms if it’s available in our shop.
11 - What's the difference between a Template & the Complete Pack?
A template is simply a layered vector file for the product (e.g. t-shirt) that allows you to modify the design of the product. The complete pack includes the template files as well as the necessary details and tech pack required to manufacture the product. Basically, you use the template file to customize your product and you use the complete pack files if you need to also manufacture your product.
12- What are the advantages of G Studio?
While we can handle a wide range of tasks, G Studio specializes in tech pack design, logo design, fabric manufacturing, product photography, printing services, and e-commerce website development for the industry. We have put together a great toolbox that we will continue to create, refine and implement in new projects. Make sure you are in the right hands.
13- Does G Studio offer any other custom design services in addition to the services listed on the website?
Yup! G Studio offers a wide range of creative services that are not mentioned on our website. The prices of these services are determined from project to project. If you are interested in working with us on a custom creative project, feel free to submit a service request with a detailed briefing on your project.
14- Can G Studio help me create my line of products?
Yes of course! We provide manufacturing services for all clothing products designed by our customers. We work closely with some of the most famous apparel and accessory manufacturers. If you have any questions, please contact us and we will be happy to help.
